1. This policy sets out the returns policy for goods or services purchased through the online store operated by ADTUK Ltd. This web site is intended solely for business to business sales and as such sales are outside the UK Consumer Contracts Regulations
The Electronic Commerce (EC Directive) Regulations 2002
For B2B supply we comply with the Electronic Commerce (EC Directive) Regulations 2002.
Please notify us of any packing errors, delivery damage of other problems relating to the delivery of your order with 72 hours of delivery. No claims will be accepted by our insurers beyond this time frame.
We offer business buyers 14 days to return goods which are no longer required, or when they change their mind. The cost of returning goods is the buyers, where we arrange collection all costs will be deducted from the refund total. No returns will normally be accepted after 14 days from the supply date.
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Some types of goods are exempt from being returned for a refund where they have expiry dates.
4. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.